TrustFax Review

Pros:

• Save 16% when you pay for a year in advance
• 30-day free trial period

Cons:

• Low fax quality
• Only two email addresses can receive faxes.

Conclusion:

TrustFax is a decent online fax service that comes with 250 combined pages for $8.95/month. TrustFax offers local fax numbers in 25 states as well as (800), (866), and (877) fax numbers. It's easy to send a fax with TrustFax, but faxes received through TrustFax are of poor quality. TrustFax's customer support is average. TrustFax offers a 30-day free trial.

Fax Number Options

TrustFax has local numbers available in 25 states. When choosing your local number, they let you select by area code and city. They also have (800), (866), and (877) numbers available. You cannot port your number into or out of this service.

Sending and Receiving Faxes

The faxes received through TrustFax are of poor quality. You may fax up to five documents at once, but you can only send them to one recipient at a time. You cannot preview a fax or schedule the delivery of your faxes. Faxes can be stored online for free for 30 days, which is typical for most online fax services. They offer a blocked/allowed phone call list where your account isn't charged for blocked calls. The vendor is Mac-compatible and you can send faxes from five email addresses and receive faxes at two email addresses with their service.

Pricing

The monthly fee for the Monthly Plan is $8.95. They charge one cent per month for every fax stored online for longer than 30 days. The plan comes with 250 combined free incoming and outgoing pages. The price per page is four cents, which is slightly more expensive than many other services' price per page of three cents. They offer a prepayment discount of $89.50 per year ($7.46 a month). The incoming and outgoing overage fees cost ten cents per page, which is in line with what many typical services charge. They offer a free trial period of 30 days.

Customer Support

Their customer support includes FAQ, phone, and email support. Their phone customer support hours are 8:00 a.m. to 5:00 p.m. PST, and they have minimal wait times. We found the quality of their customer support to be average overall.