RapidFAX Review

Pros:

• 30-day free trial period

Cons:

• Hidden fee: Charges five cents per fax per month to store faxes online after 30 days
• Only two email addresses can send and receive faxes.
• Poor quality customer support

Conclusion:

At $9.95 per month for 300 combined pages, RapidFAX is comparable to other online fax services we've reviewed with regards to price and number of pages. However, RapidFAX has a hidden fee in that they charge you to store faxes online after 30 days. RapidFAX offers local fax numbers in 24 states and offers (866) numbers for no additional charge. RapidFAX's fax quality varies from poor to average, depending on the resolution you choose. RapidFAX has a 30-day free trial period.

Fax Number Options

RapidFAX has local numbers available in 24 states. When choosing your local number, you select by both area code and city. (866) numbers are available for free. They do not let you port a number in and out.

Sending and Receiving Faxes

The quality of the faxes received using RapidFAX varies from poor to average, depending on what resolution you select. You can fax up to five documents at once, but you can only send a fax to one recipient. You are not able to preview a fax before you send it or schedule the delivery of your faxes. Faxes can be stored online for 30 days, which is typical for many online fax services. The vendor is Mac-compatible, and you are able to send and receive faxes from two email addresses.

Pricing

The monthly fee for the Individual plan is $9.95. They have a hidden fee by charging to store faxes online after 30 days at a rate of five cents per page per month. The plan comes with 300 combined free incoming and outgoing pages, and its per page pricing is comparable to many of the other services we've reviewed. The incoming and outgoing overage pages are only eight cents per page, which is cheaper the 10 cent overage rates many other services charge. They offer a free trial period of 30 days.

Customer Support

RapidFax offers phone, email, and FAQ support. Their phone customer support hours are from 8:00 a.m. to 5:00 p.m. PST, and there are no wait times. However, we found the quality of their customer support to be below average.