Popfax Review

Pros:

• Offers local fax numbers in 44 states
• Can preview your fax
• 20 free send and unlimited free receive pages included
• Available bundled service: online fax and the ability to receive voice mail, make call transfers, and more
• Auto resends for a minute if a fax fails to go through
• Save 34% when you pay for a year in advance

Cons:

• Separate allotment for send and receive fax pages
• Not able to send faxes by email (unless you pay an additional $2.50/ month)
• Only 1 email address can receive faxes (unless you pay an additional $2.50/ month)
• Phone customer support isn't available

Conclusion:

If you don't anticipate sending many faxes each month, PopFax is a decent option. Popfax only gives you 20 free pages for sending compared to many services we've reviewed that give you at least 150 free pages for sending.  Popfax has local numbers available in 44 states but does not offer toll-free fax numbers. Sending and receiving faxes with Popfax is fairly easy, but you must send faxes using Popfax's online interface unless you pay an additional $2.50/month for the ability to send faxes by email. Popfax only offers email support, but their support was helpful during our testing. Popfax has a 3-day free trial period.

Fax Number Options

Popfax has local fax numbers in 44 states. When choosing your local number, you select a number according to your area code and city. They do not offer any toll-free fax numbers.  The only countries where you can port a number in and then out of their service are France and Spain.

Sending and Receiving Faxes

You can expect average fax quality with Popfax. The vendor lets you fax up to three documents to as many as 500 recipients. Popfax lets you preview your fax before you send it out. They do not let you schedule the delivery of your faxes. They offer 30 days of online fax storage, which meets our Market Standard. Popfax is Mac-compatible. You cannot send faxes by email unless you pay an additional $2.50/month, and only one email address can receive faxes unless you pay an additional $2.50/month.

Pricing

Popfax does not offer a monthly plan. They offer a three month subscription for $23.99, which comes out to $8 per month, and  they also offer a one year subscription for $62.99. Unlimited free incoming pages and 20 free outgoing pages are included in the plan. The outgoing overage pages are 6 cents per page, which is cheaper than our Market Standard of 10 cents per page. Popfax offers a free trial period of three days.

Customer Support

Popfax only offers email support. During testing, their customer support responded quickly and they were helpful in answering all of our questions.