MyFax Review

Pros:

  • Save 16.7% when you pay for a year in advance
  • Excellent value
  • 30-day free trial period
  • Offers local fax numbers in 50 states and Washington D.C.
  • Online fax storage for one year
  • Can preview your fax
  • 24/7 phone support

Cons:

  • MyFax had a June 2011 outage and some of its customers experienced login issues
  • MyFax had a January 2012 outage

Conclusion:

MyFax is an excellent option for people who send and receive online faxes regularly. However, MyFax did have an outage in June 2011 and January 2012 but has since restored its service. MyFax has local fax numbers available in all 50 states as well (866), (877), and (888) toll free fax numbers. Sending and receiving faxes with MyFax is incredibly easy, and you can expect good fax quality from faxes you send. MyFax has historically had very high quality customer support, but recently we've received numerous inquiries citing MyFax's poor support. MyFax offers a 30-day free trial.

Fax Number Options

MyFax has local numbers available in all 50 states as well as Washington D.C. When choosing your local number, you can select a number according to your area code and city. 866, 877, and 888 toll free numbers are available for free. It costs $10-$20 to port a number in and $20-$40 to port a number out using MyFax.

Sending and Receiving Faxes

You can expect good fax quality with MyFax. The vendor lets you fax up to nine documents to as many as 50 recipients. MyFax lets you preview your fax before you send it out as well as schedule the delivery of your faxes. They offer one year of online fax storage, which is much longer than the 30 days of online fax storage many online fax services offer. The vendor also has what they call a junk filter, where you can report a number as junk and then tell the filter to block that number in the future. The vendor is Mac-compatible and faxes can be sent and received from up to five email addresses.

Pricing

MyFax’s “Best Value” plan costs $10 per month. The plan comes with 500 combined free incoming and outgoing pages. At only two cents per page, their price per page is cheaper than many other services' price per page of three cents per page. MyFax offers a prepayment discount of $100 for one year, which comes out to about $8.33 per month. The incoming and outgoing overages are 10 cents a page, which is comparable to the overage rates for other online fax services we reviewed. MyFax offers a free trial period of 30 days.

Customer Support

MyFax offers many types of customer support, including phone and email support, user guides, tutorials, FAQs, and online chat. They have 24/7 phone support with minimal wait times. In the past, MyFax's customer support has been very helpful and knowledgeable. However, we've recently received numerous comments about MyFax's poor customer support from people who have submitted feedback to us.

MyFax News

Wednesday, December 15, 2010

MyFax Acquired by eFax's Parent Company, j2 Global Communications

J2 Global Communications Inc. acquired Canadian communications company Protus IP solutions for $213 million.

Protus, whose brand names include Internet fax service MyFax, virtual PBX provider my1voice, and email marketing service Campaigner, was established in 1997 in Ottawa, Canada.

FBR Capital Markets called the deal's price tag "fair" and said that the purchase "makes sense as the synergies between the Protus' flagship MyFax solution and J2's 'bread and butter' fax service are very clear and should lead to some nice cross-selling opportunities over the next 12 to 18 months."

J2 Global Communications owns such services as eFax, eVoice, and Onebox.

Monday, May 3, 2010

MyFax Expands Digital Fax Services to the UK

<p>MyFax, one of the leading business digital fax services announced last week that it is expanding its services to the United Kingdom.</p> <p>In addition to its North American service, MyFax now offers both toll-free phone and local numbers across the United Kingdom. MyFax offers its UK digital fax users the tools to send receive, store or forward faxes securely without fax machines, dedicated fax and phone lines, long distance phone charges or fax modems.</p> <p>"Demand for our services continues to increase around the world," says Joseph Nour, CEO of Protus IP Solutions, the provider of MyFax. "MyFax meets business needs in ways that aren't possible with traditional fax services with the reliability and comfort of knowing you're using one of the best-known brands in the business. We are pleased by our early successes in the International market, and are excited to officially launch MyFax services into the UK."</p> <p>MyFax allows faxes to be sent and received using an email account, thus removing the need for a dedicated phone line and bulky and expensive fax machine. The service, which fully integrates with Microsoft Office, IBM Lotus Notes and ACT!, enables users to manage their fax communication and corresponding document management work flow more efficiently and at a lower cost than traditional fax servers or fax machines.</p>

Tuesday, March 16, 2010

MyFax Expands Canadian Coverage

Last month, MyFax, a popular email fax provider, announced the availability of local fax numbers in an additional 28 Canadian cities. With this expansion, MyFax increases its presence from six cities to 34, providing local number coverage to almost every major Canadian city.

Local fax numbers are now available in most major cities in the provinces of Alberta, British Columbia, Manitoba, Newfoundland, Nova Scotia, Ontario, Quebec and Saskatchewan.

Businesses in the newly available area codes can choose either a toll free number or a local fax number from which they can send and receive faxes using MyFax at just $10 per month.

“This expanded availability of local numbers enables more businesses to emphasize their community ties,” said Steve Adams, Vice President of Marketing for Protus, the provider of MyFax. “It also allows large national corporations with local branches in those areas to project more of a local presence in those communities. We’re excited to be able to offer this additional local service to Canadian businesses that are looking for an affordable and more convenient way to send and receive faxes.”

MyFax’s services allow users to send and receive faxes using an email account, removing the need for a dedicated landline and fax machine. The service enables users to manage their fax communication and corresponding document management workflow more efficiently and at a lower cost than traditional fax servers or fax machines, regardless of physical location.

MyFax's Features

Reviewed Plan

500 Combined

Monthly Fee

$10.00

Annual Prepayment Discount

$8.33 / month

Start Up Fee

0.00

"Receive" Pages Included

500 Total

"Send" Pages Included

Combined

Hidden Fees

No

Free Trial Period

30 Days

Overage Pages

$0.10

Online Fax Storage

1 Year

Send & Receive Faxes by Email

Yes

Phone Customer Support

24/7

Number of States Available

50 and D.C.

800 Number

No

866, 877 or 888 Number

Yes

Number of Documents Allowed

9

Number of Recipients Allowed

50

Preview a Fax

Yes

Schedule a Delivery

Yes

Auto Resend

Yes