Internet Fax Services

Pros:

• Can send and receive faxes on an unlimited amount of email addresses
• Excellent customer support

Cons:

• $9.50 start-up fee
• Separate allotment for send and receive fax pages
• No online interface

Conclusion:

If you're only interested in receiving faxes, InterFAX's receive-only plan is fairly competitive. InterFAX offers local numbers in 33 states and (866) numbers for a $3.45 set-up fee plus an additional $3.45 per month. InterFAX's fax quality is above average, and their customer support is very knowledgeable. InterFAX offers a 7-day free trial.

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Pros:

• Unlimited number of email addresses can send and receive faxes

Cons:

• $20 start-up fee
• Does not offer local fax numbers in any state
• Poor quality customer support

Conclusion:

If you want a toll-free fax number, FaxItNice is a very competitively priced online fax service. FaxItNice doesn't offer local numbers but offers (866) and (877) numbers. Faxes received through FaxItNice are above average quality. FaxItNice's customer support is poor; we couldn't reach them by phone and it took them a day and a half to respond to our emails. FaxItNice offers a 15-day free trial that comes with 20 fax pages.

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Pros:

• Save 9.8% when you pay for a year in advance

Cons:

• $9.95 start-up fee
• Does not offer local numbers
• Can't send faxes by email

Conclusion:

GotFax stacks up well to other online fax services for price and number of included fax pages but charges a $9.99 start-up fee, which many other services don't charge. GotFax offers only (866) and (877) numbers; GotFax doesn't offer local numbers. GotFax has decent customer service and a 14-day free trial.

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Pros:

• Excellent customer support

Cons:

• $10 start-up fee
• Offers local fax numbers in only 12 states
• No online interface
• Online fax storage for only 10 days

Conclusion:

FaxPipe is comparable to other online fax services for number of included pages, but their pricing and start-up fee make it more expensive than the other services we've reviewed. FaxPipe offers local numbers in 12 states and (800) and (888) numbers at no additional cost. FaxPipe has very knowledgeable customer support and offers a 30-day free trial that includes 30 minutes of fax connection time.

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Pros:

• 30-day free trial period
• Online fax storage for one year

Cons:

• Separate allotment for send and receive fax pages
• Offers local fax numbers in only three states

Conclusion:

FaxSer is a decent choice for an online fax service but lacks fax number options. FaxSer only offers local numbers in three states, and (800), (866), (877), and (888) numbers cost an additional $3 per month. Faxes sent through FaxSer are of good quality. FaxSer has very knowledgeable customer service, and they offer a 30-day free trial.

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Pros:

• Save 16.6% when you pay for a year in advance
• Offers local fax numbers in 50 states
• Low overage rates
• Excellent customer support

Cons:

• Separate allotment for send and receive fax pages
• No free trial period
• Difficult to send a fax in the online interface
• Phone customer support not available

Conclusion:

UnityFax is an affordable online fax service that is very competitively priced. UnityFax offers local numbers in 50 states and also offers (800), (866), (877), and (888) numbers. Faxes received using UnityFax are of average quality. UnityFax doesn't offer phone support, but their email support is very thorough. UnityFax doesn't offer a free trial.

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Pros:

• Low monthly fee
• 30-day free trial period
• Online fax storage for 90 days
• Can preview your fax before you send
• Low overage rates
• 24/7 phone customer support

Cons:

• Separate allotment for send and receive fax pages
• Software required to send faxes

Conclusion:

OneSuite is a very low-cost online fax service, but you must use Windows and download OneSuite's software in order to send faxes. OneSuite offers local numbers in 36 states, and you have the option to get a (866) or (877) number instead for an additional $2.95 per month. OneSuite's faxes have good text fax quality but below average image fax quality. OneSuite has impatient and unfriendly customer support. OneSuite has a 30-day free trial to test their fax service.

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Pros:

• Save 16.7% when you pay for a year in advance
• Great fax quality
• Online fax storage for 1 year
• Excellent customer support

Cons:

• High monthly fee
• Poor value
• Doesn’t offer local fax numbers
• Not able to send faxes by email

Conclusion:

Sfax is an expensive online fax service, and they do not offer local numbers. However, Sfax claims to be one of the few secure fax solutions. They do offer 866, 877, and 888 numbers for free. Faxes received using Sfax are of high quality. They also have very helpful customer support and offer a 14-day free trial period.

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Pros:

• Save 10% when you pay for a year in advance
• Excellent value
• Online fax storage for an unlimited amount of time
• Unlimited email addresses can send and receive faxes
• Low overage rates

Cons:

• Limitation of 100 faxes you can make per day

Conclusion:

Fax87 offers a very competitive online fax service at $9.99 per month for 1000 combined fax pages. Fax87 offers local fax numbers in 25 states and has (877) and (888) toll-free numbers available as well. Sending and receiving faxes with Fax87 is very easy, and Fax87 has very knowledgeable customer support. Fax87 offers a 15-day free trial.

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Pros:

• Offers local fax numbers in 44 states
• Can preview your fax
• 20 free send and unlimited free receive pages included
• Available bundled service: online fax and the ability to receive voice mail, make call transfers, and more
• Auto resends for a minute if a fax fails to go through

Cons:

• Separate allotment for send and receive fax pages
• Not able to send faxes by email (unless you pay an additional $2.50/ month)
• Only 1 email address can receive faxes (unless you pay an additional $2.50/ month)
• Phone customer support isn't available

Conclusion:

If you don't anticipate sending many faxes each month, PopFax is a decent option. Popfax only gives you 20 free pages for sending compared to many services we've reviewed that give you at least 150 free pages for sending.  Popfax has local numbers available in 44 states but does not offer toll-free fax numbers. Sending and receiving faxes with Popfax is fairly easy, but you must send faxes using Popfax's online interface unless you pay an additional $2.50/month for the ability to send faxes by email. Popfax only offers email support, but their support was helpful during our testing. Popfax has a 3-day free trial period.

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Pros:

• Save 20% when you pay for a year in advance
• Excellent value
• Great fax quality
• Unlimited online fax storage

Cons:

• Offers local fax numbers in zero states
• Only one email address can send and receive faxes
• Phone customer support isn't available

Conclusion:

FaxBetter is a great value if you want a toll-free fax number and only need to send and receive faxes from one email address. Otherwise, FaxBetter’s plan doesn’t suit your needs very well. FaxBetter doesn’t offer local fax numbers. Sending and receiving faxes with FaxBetter is easy. However, if you go over your 500 free pages per month, FaxBetter will bill you for 250 additional pages at $0.06 per page. This isn’t standard as most online fax services only bill you for the specific number of pages you exceed. FaxBetter doesn’t offer phone support and has average email support. FaxBetter doesn’t offer a free trial to test their online fax service and instead offers a free account where you can receive up to 20 pages per month.

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Pros:

• 30 day free trial period
• 500 free combined pages included
• Excellent value
• Unlimited online fax storage
• Offers local fax numbers in 42 states
• Sign documents directly in your browser

Cons:

• Only one email address can send and receive faxes
• Phone customer support isn't available

Conclusion:

HelloFax is a good online fax service that allows you to electronically sign your faxes. HelloFax only offers local fax numbers. It’s really simple to send and receives faxes with HelloFax. Phone customer support isn’t available, but their email support was very responsive. HelloFax has a 30-day free trial to adequately test out the service.

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Pros:

• Save 16.6% when you pay for a year in advance
• Excellent value
• 30 day free trial period
• Offers local fax numbers in 48 states
• Online fax storage for one year

Cons:

• Phone customer support isn't available

Conclusion:

FaxItFast is a good online fax service if you don't mind their lack of phone customer support. FaxItFast has local fax numbers as well as toll-free fax numbers. Sending and receiving faxes with FaxItFast is really easy. FaxItFast has friendly and helpful customer support, but it’s only available via email. FaxItFast offers a 30-day free trial.

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